Contact Zakka House

Questions about a product, preorder, existing order or warehouse appointment? Please contact us using the form below.

We aim to provide clear and practical information, particularly for collectible products where edition details, availability and expected arrival dates may vary.

General Enquiries

Email: info@zakkahouseaustralia.com.au

Response time: We generally respond within ONE TO TWO BUSINESS DAYS.

Please include the product name or order number where relevant. This helps us answer your enquiry more efficiently.

Appointment-Only Warehouse

Zakka House currently operates from an appointment-only warehouse in Sydney.

Customers may request an appointment to:

• Collect an eligible order

• Inspect selected products before purchasing

• Discuss a specific designer toy or collectible

• View an item that has been confirmed as available at the warehouse

The warehouse is not a walk-in retail store. All visits require prior confirmation.

Warehouse area: CASTLE HILLS, NSW 2154

Appointment availability: MONDAY-FRIDAY 10AM-5PM

Appointment method: CONTACT FORM / EMAIL / BOOKING LINK

The complete warehouse address will be provided after your appointment has been confirmed.

Please wait for written confirmation before travelling to the warehouse.

Order Enquiries

For questions about an existing order, please include:

• Your full name

• Order number

• Email address used at checkout

• Product concerned

• A brief description of the issue

Please do not send payment card details through the contact form or by email.

Preorders and Backorders

Release dates and estimated arrival dates may change due to production schedules, international freight, customs processing or supplier delays.

When contacting us about a preorder, include your order number and the product name. We will provide the most current information available to us, but estimated dates should not be treated as guaranteed delivery dates.

Product and Authenticity Enquiries

For questions about product origin, packaging, condition or included documentation, please provide a link to the product page.

The documentation available differs between products. Some items may include certificates, edition cards, branded packaging or manufacturer markings, while others may not normally be issued with separate documentation.

Read our Authenticity & Collecting Guide for more information.

Returns and Other Policies

Before contacting us, you may also find the answer in our:

• Shipping Policy

• Returns and Refund Policy

• Preorder Policy

• Authenticity & Collecting Guide

• Frequently Asked Questions